Privacy policy.

1. Introduction

GunnTech (“we”, “our”, “us”) operates the website gunntech.co.uk. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, purchase products, or contact us.

2. Information We Collect

We may collect, store, and use the following types of personal data:

  • Contact Information: Name, email address, billing and shipping address, and phone number.

  • Order Information: Details of products purchased, order history, and payment status.

  • Payment Details: We process payments through secure third-party providers (e.g., PayPal, Stripe). GunnTech does not store your card details directly.

  • Account Information: Username, password, and account preferences (if you create an account).

  • Device & Usage Data: IP address, browser type, operating system, referral source, and browsing behaviour.

  • Geo-location Data: Approximate location based on your IP address to help improve service relevance and fraud prevention.

  • Communication Data: Emails, messages, or forms you submit through our website or social media.

3. How We Use Your Information

We process personal data to:

  • Fulfil and manage your orders, payments, and deliveries

  • Provide customer support and respond to enquiries

  • Improve our website, products, and services

  • Send important service or order-related updates

  • Prevent fraud and maintain website security

  • Comply with legal obligations and record-keeping requirements

  • (Optional) Send marketing communications, if you have explicitly opted in

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contractual necessity – to fulfil your order or provide requested services

  • Legal obligation – to comply with tax, accounting, or regulatory requirements

  • Legitimate interests – to improve services, prevent fraud, or manage operations

  • Consent – for marketing or optional communications, which can be withdrawn at any time

5. Data Sharing & Third Parties

We only share your personal data with trusted third parties where necessary to operate our business, such as:

  • Payment processors (e.g., PayPal, Stripe)

  • Courier and delivery services (e.g., Royal Mail, Evri)

  • Website hosting and analytics providers (e.g., Google Analytics)

  • Professional advisors (e.g., accountants, legal representatives)

  • Website developers

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

  • Order and transaction data: typically retained for 6 years (for HMRC compliance).

  • Account or contact data: retained until you request deletion.

  • Analytics data: retained for a limited period as per provider settings.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access a copy of your personal data we hold

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to certain processing

  • Withdraw consent for marketing at any time

  • Request data portability

To exercise your rights, please contact us.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content.
You can manage or disable cookies through your browser settings at any time. See our [Cookie Policy] (if applicable) for more details.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access, including:

  • Secure (SSL) website encryption

  • Limited access to customer data

  • Use of password-protected systems and secure servers

10. Transfers Outside the UK

Some of our third-party service providers may store or process data outside the UK. In such cases, we ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and significant updates will be communicated via email or site notice.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

📧 email
🌐 https://gunntech.co.uk

If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk